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Trust Pay

Your satisfaction matters the most to us!
Easy Cancellations
– Hassle-free cancellation of your order
Easy Returns Policy
– If not satisfied with item quality, size or delivery
100% Payment Protection
– Not satisfied with your purchase?
– Facing an issue with your item?
– Get 100% payment protection on your purchases.
What does TrustPay stand for?
Authentic items
All purchases on DAKSONMART are new and genuine. Every seller listed with us is required to enter
into a legal agreement to sell only new and genuine items. We diligently approve only those sellers who
can be trusted to sell you high quality items at unbeatable prices. We don’t allow sale of duplicates,
knock-offs, used items or grey-channel items on DAKSONMART.
100% payment protection
Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on
your purchases.
Easy cancellations
You can cancel your order any time before delivery of your item. Just follow these extremely simple
steps. Log into your account on our website/ app/ mobile website. Choose the item on the My
Order page, click on ‘Cancel’ and you are done!
*Furniture is made-to-order, and can only be cancelled within 48 hours of placing the order.
Easy returns
Our Easy Returns Policy makes it very easy to return or replace an item. Just log into your account on
our website/ app/ mobile website within 7 days of delivery of item. Choose the item on the My Order
page, click on ‘Return’ or ‘Replace’ and that’s it. Please return your item in its original packaging.
What does Trust Pay cover?
• You have paid for the item but didn’t receive it
• You have received a damaged/defective item or an item that does not comply with the specifications as
per your original order
• You have received an item with which you’re not satisfied because of fit/size
What are the TrustPay coverage details?
Return/Replacement criteria
Issue Items which can be returned*
o Item is physically
o Varies from the description
o Wrong item delivered
o Wrong colour
o Wrong style
o Wrong size
o Wrong quantity
o Missing parts/accessories
All Items except:
o Two-wheelers, Four-wheelers and
Commercial Vehicles
o Dissatisfied with the item All Items except:
o Electronics
o DAKSONMART Gift Voucher
o Baby Care
o Perfumes & fragrances
o Binoculars & Telescopes
o Camera Lenses & Accessories
o Precious Jewelry
o Consumables
o Pet food
o Two-wheelers, Four-wheelers and
Commercial Vehicles
o Car care & fresheners
o Cartridges & Toners
o Customized items
o Digital Entertainment
o Electronic smart watches
o Furniture
o Gaming
o Handkerchiefs
o Health, wellness & medicine
o Inner wear & sleepwear
o Kitchen Appliances
o Laptop Bags & Sleeves
o Movies & Music
o Musical Instruments
o Nutrition & supplements
o Office Equipment
o Online Education
o Socks
o Tyres & Alloys
What are the conditions for Refund/Replacement?
*Terms & conditions

Electronic items: Upon receipt of your return request, we will arrange for a quality check to examine the
complaint of the product being faulty/defective. Upon successful validation of the complaint we will
process your request for return/replacement with regard to the faulty/defective electronic item(s). The
returns/replacements will be accepted for only those items which are found to be faulty/defective.

For certain types of defects reported, we may require a document from the brand/OEM’s service center
confirming that the delivered item was defective.

Items that you return should not be used, washed, altered/tampered or soiled. All original packing,
labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks,
straps, etc. should be intact. The courier will not accept your item in absence of these. Items with
locks/passwords should be returned unlocked/disabled.

Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These
policies will be binding on the customer.

Replacements will depend on the availability of the item. In case the replacement item is out of stock, we
will refund your amount.

Refund or replacement will be initiated once we receive your item and pass it through the necessary
quality checks.

Automobiles (two-wheelers, four-wheelers and commercial vehicles) cannot be cancelled or returned.

DAKSONMART Gift Vouchers are not returnable or refundable for cash.

The following items are non-refundable and non-replaceable: Mobiles Insurance & Warranty, Vitamins
& Minerals, Proteins & Sports Nutrition, Books, Paints, Cement, Ayurveda & Organic Products, Family
Nutrition, Pharmacy Products, Health & Safety Utilities, Hospital & Medical Equipment, Alternative
Health Therapies, E-Cigarette & E-Shisha, Sexual Wellness, Respiratory Care, Supports & Rehabilitation,
Beauty & Personal Care, World Food/Indian Food, Household Essentials, Fragrances, Precious Jewelry,
Lingerie Accessories, Software, Gaming Title, DTH Services, Gift cards, Janitor Supplies, Oil & Additives,
Car Care & Fresheners, Pet Supplies, Gift Sets, Perfume, Deodorants, Innerwear, Socks, Educational
Devices, Extended Warranty & Insurance, Diapers, Gaming Consoles, Cartridges & Toners, Memory
Cards, Graphic card, Processor, RAM, Motherboard.

Items sold as sets/combos cannot be exchanged or returned individually.

The following items are only eligible for Replacement: Refurbished Used Mobiles, Refurbished
Electronics, Refurbished Mobile Accessories, Mobile Phones, Tablets, Wearables and Smartwatches,
Power banks, Camera Lenses, Camcorders, Digital Cameras, DSLRs, Laptop Batteries, Internal Hard
drives, Computer Components, Cartridges and Toners, External Hard Disks, Movies, Music, TV Shows,
Extended Warranty, Projectors, Tyres & Alloys, Bean Bags, Shelves, Home Security, Headphones &
Earphones, Iron, Personal Care Appliances, Printers & Scanners, Air Conditioner, Air Conditioners
Portable AC, Air Conditioners Split AC, Air Conditioners Window AC, Air Conditioners Tower AC, Air
Conditioners Cassette AC, Air Conditioners Cube AC, Binoculars & Telescopes, Laptops, Monitors,
Televisions, Home Theatre Systems, Air Coolers, Refrigerator, Washing Machines & Dryers, Outdoor
Utility Appliances, Bicycles & Accessories, Sanitaryware, Note Counters & Paper Shredders, Labeling &
Stamping Machine, Laminators & Binders, POS Equipment, Refrigerator, Washing Machines & Dryers,
Microwave Ovens & OTGs, Vacuum Cleaners, Gaming Consoles, Air Purifiers & Humidifiers, Memory
Cards, Inverters & Stabilizers, Geysers & Heating appliances, Fans, Data Cards, Desktops, Keyboard,
Routers & Modems, Webcams, Gaming Accessories, Computer Speakers, Headsets with Mic, MP3 &
Media Players, Portable Audio Players, Speakers, Stereo Components, Video Players, Chimneys & Hoods,
Gas Stoves & Hobs, Weight Management, Weighing Scales & Daily Needs, Massager & Pain Relief, BP &
Heart Rate Monitors, Health Monitors & Devices, Contact Lenses, Roti maker & Snack maker.

Mobile phones should be returned in their original brand package with all accessories intact and
CDs/DVDs, precious jewelry which should be returned in tamper-proof packaging only.

If your SD Gold item is eligible for a return or replacement, you may enjoy an extended 14 days return /
replacement period as per the category rules.

In case the replacement item is out of stock, we will refund your amount.

Items with locks/passwords should be returned unlocked/disabled.
What mode of payment will be used for refund?
We will initiate refund to the following modes once your item is received by us or the seller:
Payment mode Refund mode options
Credit card/ Debit card/ Prepaid
Payment Instrument
Credit card/ Debit card/ Prepaid Payment
Bank Account through net banking Bank account through net banking
Cash on Delivery* NEFT to Bank account
Gift card/ Gift voucher Gift card/ Gift voucher
FreeCharge Balance FreeCharge Balance
• We may request for information/documents to verify your credentials before initiating the refund.
• If the payment mode has expired or is no longer valid, we will refund you one of the modes mentioned

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Refund Reason